This Privacy Policy explains how Virashu Global Private Limited ("DigiMyWay", "we", "us" or "our") collects, uses, discloses and safeguards your personal information when you use the DigiMyWay website, mobile applications and related services (the "Platform"). By using the Platform, you consent to the practices described in this policy.
1. Information we collect
Information you provide
- Account details: your mobile number, name, email address and profile preferences.
- Repair information: device brand and model, the fault you report, uploaded photos, your address or approximate location, and any notes you add.
- Transaction details: quotes accepted, bookings and payment status.
- Support communications: messages you send to our support team.
Information collected automatically
- Device and usage information such as IP address, browser/app type, operating system and pages or screens viewed.
- Approximate location derived from your IP address, or precise location where you grant permission, to find technicians near you.
- Cookies and similar technologies used to operate and improve the Platform.
2. How we use your information
- To create and manage your account and authenticate you via one-time passwords.
- To broadcast repair requests to nearby technicians and present their quotes to you.
- To facilitate bookings, payments, invoices and warranty records.
- To provide customer support and resolve disputes.
- To send service-related notifications and, where permitted, promotional messages.
- To detect, prevent and address fraud, abuse and security incidents.
- To comply with legal, tax and regulatory obligations.
3. Legal basis and consent
We process personal information on the basis of your consent, to perform our contract with you, to comply with legal obligations, and for our legitimate business interests. Where processing is based on consent, you may withdraw it at any time, though this may limit your ability to use certain features.
4. Sharing your information
We may share your information with:
- Technicians: when you book a repair, the relevant Technician receives the details needed to perform it, such as your name, contact number and device details. Contact details are shared on a need-to-know basis.
- Payment service providers: to process payments securely. We do not store your full card or bank credentials on our servers.
- Service providers: vendors that help us operate the Platform, including cloud hosting, communications and analytics providers, under confidentiality obligations.
- Authorities: where required by law or to protect our rights, users or the public.
We do not sell your personal information to third parties.
5. Payment information
Payments are processed by regulated third-party payment gateways. When you pay, your payment details are provided directly to the gateway, which handles them under its own security and privacy standards. We receive only the information necessary to confirm the transaction, such as the payment status and an order or transaction identifier.
6. Cookies and tracking
We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic and improve the Platform. You can control cookies through your browser or device settings, but disabling them may affect functionality.
7. Data retention
We retain personal information for as long as necessary to provide the Platform, comply with our legal and regulatory obligations, resolve disputes and enforce our agreements. When no longer needed, information is deleted or anonymised in accordance with applicable law.
8. Security
We use reasonable technical and organisational measures to protect your information, including encryption in transit, access controls and secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, where we are not required to retain it.
- Withdraw consent or object to certain processing.
- Lodge a complaint with the relevant data-protection authority.
To exercise any of these rights, contact us using the details in section 13 below.
10. Children's privacy
The Platform is not intended for use by persons under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can take appropriate action.
11. Third-party links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the revised policy.
13. Contact and grievance officer
For questions, requests or complaints about this Privacy Policy or your personal information, please contact our grievance officer:
- Entity: Virashu Global Private Limited
- Email: contact@virashu.com
- Phone: +91 70164 39782
- Address: D12, Landmark Meadows, Mandir Hasud, Raipur,Chhattisgarh 492101, India