This Refund & Cancellation Policy applies to all bookings and payments made through theDigiMyWay platform, operated by Virashu Global Private Limited. It should be read together with ourTerms & Conditions.
1. Overview
DigiMyWay connects you with independent repair technicians. The amount you pay is collected through a secure payment gateway and is released to the technician in accordance with the applicable escrow and settlement rules. This policy explains your rights to cancel a booking and to obtain a refund.
2. Cancellation policy
Before handing over your device
- You may cancel a booking free of charge at any time before you hand the device to the technician.
- Any amount already collected for the repair will be refunded in full.
After handing over your device
- Once the device is with the technician, cancellation is treated as a dispute and may be subject to a fee to cover any diagnosis, handling or part costs already incurred.
- If work has already begun, you will be charged for the work completed and any parts used up to the point of cancellation.
3. Refund eligibility
You may be eligible for a refund where:
- The repair was not performed and the device was not handed over.
- The payment was collected but the technician failed to complete the agreed repair.
- You were charged more than the price you accepted for the repair, without your approval for a revised quote.
- A duplicate or erroneous payment was made.
- The repair fails and a valid warranty claim is upheld, and the technician is unable to remedy the fault.
4. Escrow-protected payments
Where your payment is held securely and released to the technician only after you confirm the repair, a refund of the held amount is processed if you validly cancel before confirmation. Once you have inspected the device and confirmed the repair, the amount is released and refunds are handled under the warranty and dispute process instead.
5. Non-refundable situations
Refunds will generally not be issued where:
- The repair was completed to the agreed specification and you confirmed it.
- The fault is caused by new damage, misuse or a separate issue unrelated to the repair performed.
- The device was found to have pre-existing faults that were disclosed to you and approved.
- You provided incorrect device information that led to a different repair being required.
6. Warranty claims
If a repair develops a fault within the stated warranty period, contact us with the booking reference and details of the issue. The technician will be given the opportunity to inspect and remedy the fault. If it cannot be remedied, a refund or partial refund may be issued at our reasonable discretion, subject to inspection.
7. How to request a refund
- Raise the request from your booking in the app, or contact support by email or phone.
- Provide your booking or order reference, the reason for the request and any supporting photos or details.
- Our team will review the request, and may contact you or the technician for further information.
8. Processing time
Approved refunds are initiated to the original payment method after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider and is outside our control.
9. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank, as most issues can be resolved quickly through our support team. Fraudulent or abusive chargebacks may result in suspension of your account.
10. Contact us
For any questions about cancellations or refunds, contact Virashu Global Private Limited atcontact@virashu.com or +91 70164 39782, or write to us at D12, Landmark Meadows, Mandir Hasud, Raipur,Chhattisgarh 492101, India.